Frequently Asked Questions
Everything you need to know about your DÔEN order and our collections.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How can I find the right size?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing down for our more oversized silhouettes or reaching out to our customer care team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How should I care for my DÔEN garments?
To preserve the longevity of our natural fabrics, we recommend hand washing in cold water or using a delicate dry cleaning service. Always refer to the specific care label located inside your garment.